Retrodata RAID Recovery

We treat your data as totally confidential. Our clients include companies in the nuclear, pharmaceutical, government and military fields. Although we follow stringent rules that we enforce throughout the procedure, we are also flexible and will always do our best to fit in with your requirements.

The following are the procedures that take place during a standard RAID recovery:

1. On receiving your storage array, we immediately label it with your details and create a job card.
2. We examine the device and diagnose it for cause of failure.
3. We provide you with a quotation for the recovery.
4. In the event of mechanical failure, the device will need replacement components. Usually, we have these in stock but there are occasions where a donor component has to be bought in.
5. We make images of all the original drives. We never work from the original drives unless time constraints force us to.
6. When the recovery process is complete, we verify the quality of the recovered data.
7. We send you a file listing containing the names of the recovered files. You can examine the file listing and tell us which data is important, so we can verify it before returning your recovered data. (The presence of a file name in a list does not necessarily mean the file is healthy.)
8. We discuss with you the best way of returning your data. Up to 20GB can be copied free of charge to DVD. Alternatively, you can purchase one of our drives (desktop or portable) to contain the data, or you can send us one of your own drives.

How Long Does it Take?

A standard RAID recovery tends to take between three and five days. An Emergency RAID recovery will usually start producing data within 40 minutes following making cloned copies of the original drives. However, a complex RAID storage device that has suffered severe corruption, and especially one that has defied other recovery attempts, can take longer. We will keep you updated of progress throughout.