Retrodata RAID Recovery

If your BlackArmor has a failed hard drive (solid amber or orange LED) or corrupt RAID array, or if a firmware update means you cannot access the volume or if the device is not booting, we can recover your data securely and swiftly. If you’ve been trying to recover the unit yourself, either by powering it off and on, or by swapping drives and trying a RAID rebuild, and all your efforts have failed, you need expert data recovery assistance.  With solid experience of Windows, Mac OS, Linux, UNIX, Novell and all Server software, and the fact that we work with all file systems from Apple HFS+ to Windows FAT32 and  NTFS, to Linux and UNIX XFS, ZFS and UFS, means that we can deal effectively with your failure.

BlackArmor failed?
No worries; we’ll fix it for you.

The more you try your own methods of recovery, the greater the chance of causing further data damage, or even total data loss. Please power the unit off and contact us – having to wait a day or two for successful recovery is better than risking losing everything.  We have experience of Seagate BlackArmor recovery, we have exceptional data recovery skills, industry-leading RAID recovery and engineering skills, and the tools and skills required for effective file recovery.

Emergency Seagate Recovery We can usually start recovering and extracting your data within one hour of making secure backup copies of the drives from your RAID array.

When we receive your drive, the first thing we do is make secure backup copies of the original drives. This ensures that no further data damage will occur that cannot be rectified. It’s an insurance policy.  We’ll then start recovering the data, and will keep you updated throughout the process. If there is urgent data needed immediately, we’ll concentrate on that first.

Typical failures of Seagate NAS Storage devices

• Hard drive failed
• RAID Rebuild failed
• Device will not boot
• Cannot access share
• Operator or user error
• Firmware upgrade failed / Seagate Software update failed
• Early or incorrect system shutdown

Corrupt or failed Seagate BlackArmor recovery:
BlackArmor NAS 110
Single 3.5″ drive (no redundancy)
Windows XP and Vista, and Mac OS
Active Directory support
Solid amber LED indicates failed drive
BlackArmor NAS 220
Two 3.5″ drives
RAID 0, RAID 1, JBOD
Windows XP and Vista, and Mac OS
Active Directory support

BlackArmor NAS 420
Four 3.5″ drives
Raid 0, RAID 1, RAID 5, RAID 10, JBOD
Windows and Mac OS
Drive overheating possible.
(Seagate user guide: “Caution: The hard drive may be hot when removed”)

BlackArmor NAS 440
Four 3.5″ drives
Raid 0, RAID 1, RAID 5, RAID 10, JBOD
Windows and Mac OS
Drive overheating possible.
(Seagate user guide: “Caution: The hard drive may be hot when removed”)