Retrodata RAID Recovery

If your Synology RackStation has crashed because of a failed hard drive, or a firmware update failed and you cannot access the volume or a share, or even if you accidentally deleted data, please contact us to speak to an engineer who will be able to advise you.

They will tell you what you should do to prevent further data loss, and how to begin the data recovery procedure. Even if you have been told by another company that your data cannot be recovered, we may still be able to help you.

• If we don’t successfully recover your data, you pay nothing.
• Your data will be treated with respect, and in confidence.
• Our engineers are some of the industry’s best. They will take care of your data.
• We often recover data that other companies cannot. If your data is important, you want the best chance of recovery from the start.

If your RAID has failed and it’s running in degraded mode, or the system is corrupt and and RackStation will not boot, our engineers work with all forms of storage and RAID arrays. They work with all operating systems (Windows, Apple OS, Linux, UNIX, Solaris) and all file sytems (NTFS, HFS+, Ext3, Ext4, UFS, XFS, ZFS and others.) They will step in to assist you restore your lost data and get you up and running again. Fast. And with no disruption to you or your staff.

If downtime is causing a serious problem, our RAID engineers have the industry’s leading RAID recovery skills. Recovering Synology RackStation failures is second nature to them. They understand and have witnessed what the lack of access to data can do to a busy work environment, and they will move quickly to restore you to full productivity.

Hard drive failure – flashing orange LED

 

Firmware upgrade failure

RAID rebuild failure

 

Synology volume crashed

Accidental re-format

 

Power surge or spike

If you’ve already had several attempts at recovering the system, and they have failed, please stop now. There is a risk that further data could be damaged – or even totally destroyed. The first thing our engineers do – even before a recovery starts – is secure each and every individual hard drive, by making a backup clone. They then work only from the clones. This is an insurance policy that costs nothing, but can be extremely valuable.

Why Retrodata? • Can you recover my data? • Emergency Recovery • Why RAID fails

Recovering Synology RackStation data from:

Synology RackStation RS810+ and RS801RP+
Hot-swap drives
Synology Hybrid RAID SHR
iSCSI
XFS
ZFS

Synology RackStation RS408
RAID 0, RAID 1 and RAID 5
RAID expansion
Volume auto-rebuild
Active Directory
Known issues
Firmware upgrade failure
RAID expansion failure
Accidentally deleted data
Volume auto-rebuild failure (blinking or flashing orange LED light)
Corrupt superblock
Cannot access volume

RackStation RS409+ and RS409RP+
Four 3.5″ hard drives
RAID 0, RAID 1, RAID 5, RAID 5 + hot spare, RAID 6
RAID expansion failed
Active Directory
Windows, Apple Mac OS and Linux support
Known issues
Firmware upgrade failed
Corrupt inode
Data deletion
Cannot access share
Hard drive failed – flashing orange LED light
Blinking orange LED
Amber LED
RAID expansion failure

Synology RX4
Storage expansion unit for DiskStation and RackStation
Four 3.5″ hard drives
RAID 0, RAID 1, RAID 5, RAID 5 + hot spare, RAID 6
RAID expansion
RAID migration failed
RAID expansion failure
Corrupted RAID
RAID migration failure

We retrieve Synology RackStation data from:

• Hard drive failed – or multiple drives failed
• RAID migration failed
• Recover deleted data
• RAID rebuild failed
• Volume Auto rebuild failed
• Volume degraded or crashed (blinking orange LED)
• RAID expansion failed
• Device will not boot
• Cannot access share
• Firmware update failure or firmware corruption / Synology firmware update problems
• Early or incorrect system shutdown