Firmware update failure

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firmware update software update failure corruption
Many users don’t bother to update the firmware in their RAID controller if it is built into a desktop or server computer. However, all NAS storage devices have a firmware update facility and, due to ever-changing software and hardware that is connected to the NAS (rather then, in the case of desktop and server computers, purely hard drives) they make firmware or software updates available on a regular basis. Users and IT admins are also made aware of the availability of a new firmware update, and are encouraged to perform the upgrade.

This is when things often go very wrong for NAS devices. Although a firmware update is designed to enable new software or hardware to work with the NAS, the update can also cause compatibility problems with existing hardware.

The results can be anything from requiring a system reboot to the total loss of access to the NAS. We regularly see instances where a firmware update has reinitialised / reinitialized the RAID parameters, rendering the NAS utterly useless.

The only course of action is to contact a competent RAID data recovery company. In reality, all too often the IT admin will decide that re-formatting the unit, or replacing the drives will rectify the situation. It won’t; it will, however, leave you worse off than before.
We do keep on at it; do not let anyone attempt recovery of your NAS or RAID array unless they have specific, considerable experience of RAID systems.